Terms of use

Effective Date: 18th December 2025

Entity: Ayekart Retail Private Limited, having its registered office at 401, 402, 4th Floor, Shah Trade Centre, Rani Sati Marg, Near Western Express Highway, Malad (East), Mumbai - 400097, and branch office at 13, Giriraj Nagar, Gram Goliyawas, Mansarovar, Sanganer, Jaipur, Rajasthan - 302020, (hereinafter referred to as “Ayekart Retail”, “O’Delo”, “we”, “us”, or “our”, which expression shall, unless repugnant to the context or meaning thereof, be deemed to include its successors and permitted assigns).

These Terms of Use (“Terms”) constitute a legally binding agreement between the user of the Website (“User”, “you”, or “your”) and Ayekart Retail, governing your access to and use of the website https://odelofoods.com and any subdomains, applications, or digital interfaces thereof (“Website”).

By accessing, browsing, or using the Website, you acknowledge that you have read, understood, and agreed to be bound by these Terms and our Privacy Policy, which is hereby incorporated by reference. If you do not agree with these Terms, you are advised not to access or use this Website.

1. PURPOSE AND USE OF THE WEBSITE

1.1 The Website is operated and managed by Ayekart Retail for the limited purpose of providing general information about the O’Delo brand, its products, and associated initiatives.

1.2 The Website is non-transactional in nature and does not facilitate the purchase, sale, or online ordering of any goods or services. No e-commerce, payment gateway, or delivery services are hosted or offered through this Website.

1.3 The Website may, however, provide links or references to external retail outlets, distributors, or partner platforms where O’Delo products may be available for purchase. Such references are merely indicative and do not constitute any solicitation, offer, or guarantee of sale.

2. ACCEPTANCE AND MODIFICATION OF TERMS

2.1 By using the Website, you signify your unconditional acceptance of these Terms in their entirety.

2.2 Ayekart Retail reserves the absolute right to modify, amend, suspend, or update these Terms or any part thereof, at its sole discretion, at any time without prior notice. The revised Terms shall be deemed effective upon publication on the Website.

2.3 Continued access or use of the Website after such modification shall constitute your conclusive acceptance of the revised Terms. It shall be your sole responsibility to review the Terms periodically for any updates.

3. INTELLECTUAL PROPERTY RIGHTS

3.1 The Website, together with all content, visual interfaces, text, images, graphics, icons, designs, photographs, logos, product packaging, trademarks, trade names, service marks, and the overall look and feel of the Website (collectively, the “Content”), are and shall remain the exclusive property of Ayekart Retail and/or its licensors.

3.2 All intellectual property rights, including but not limited to copyrights, design rights, trademarks, domain names, database rights, and moral rights, whether registered or unregistered, are protected under the applicable laws of India, including the Copyright Act, 1957, the Trademarks Act, 1999, and international conventions.

3.3 No part of the Website or its Content may be copied, reproduced, republished, uploaded, posted, transmitted, distributed, sold, licensed, modified, displayed, or otherwise exploited in any form, in whole or in part, without the prior written authorization of Ayekart Retail.

3.4 Any unauthorized use of the Content may constitute an infringement of intellectual property rights and shall be subject to civil and criminal prosecution under applicable laws.

4. PERMITTED USE

4.1 You agree to access and use the Website only for lawful purposes, in a responsible manner, and in compliance with all applicable laws, regulations, and these Terms.

4.2 You further agree that you shall not:

  • Interfere with or disrupt the functionality or security of the Website or any connected networks;
  • Attempt to gain unauthorized access to the Website or any accounts, systems, or data;
  • Introduce any virus, malware, Trojan horse, or other harmful code;
  • Engage in scraping, deep-linking, or framing of any content;
  • Misrepresent your identity or affiliation with any entity; or
  • Use the Website for any fraudulent, defamatory, obscene, or otherwise unlawful purpose.

4.3 Any misuse of the Website or breach of these Terms may result in suspension or permanent restriction of access, in addition to potential legal action.

5. USER SUBMISSIONS AND COMMUNICATION

5.1 The Website includes a “Contact Us” or similar form through which Users may voluntarily submit personal information such as name, email address, phone number, or message for communication purposes.

5.2 By submitting any such information, you acknowledge and agree that:

  • You are voluntarily providing such data for legitimate business communication;
  • Ayekart Retail may collect, process, and store such data solely for responding to your queries, feedback, or legitimate business correspondence; and
  • Such collection and processing shall be governed by our Privacy Policy and the provisions of the Digital Personal Data Protection Act, 2023 (“DPDP Act”).

5.3 You further agree not to transmit or upload any material that is defamatory, infringing, obscene, or otherwise unlawful or that violates any third-party rights. Ayekart Retail reserves the right to remove any such content and to report any misuse to law enforcement authorities where required.

6. THIRD-PARTY LINKS AND ANALYTICS

6.1 The Website may contain hyperlinks, plug-ins, or references to external third-party websites, including social media pages, distributors, or analytics service providers. These links are provided solely for your convenience and do not constitute endorsement or recommendation by Ayekart Retail.

6.2 Ayekart Retail does not control, monitor, or assume responsibility for the content, privacy practices, or accuracy of any third-party websites. Accessing such links shall be at your sole discretion and risk.

6.3 The Website may use cookies and other tracking technologies to enhance user experience and analyze web traffic. These may include first-party and third-party cookies, such as Google Analytics, which collect non-identifiable information like browser type, IP address, visit duration, and user behavior patterns.

6.4 Users may disable cookies via browser settings, though certain Website features may become unavailable as a result. For detailed information on cookies and analytics practices, please refer to our Privacy Policy.

7. PRODUCT INFORMATION AND FSSAI COMPLIANCE

7.1 The Website may display descriptions, images, or other information related to O’Delo-branded products. Such material is provided for general informational and marketing purposes only and does not constitute any offer or representation of availability, specifications, or suitability.

7.2 All food products under the O’Delo brand are manufactured, packaged, and distributed in compliance with applicable food safety standards and regulations prescribed under the Food Safety and Standards Act, 2006, and the rules and regulations framed thereunder.

7.3 Ayekart Retail holds a valid FSSAI Licence Number: 12225999000400, and users may contact us for verification of such licence details.

7.4 Product composition, labelling, or packaging may vary depending on batch and market. Users are advised to read the label and packaging carefully before purchase from authorized retailers.

8. DISCLAIMERS

8.1 The Website and all Content are provided on an “as is” and “as available” basis, without any representations or warranties, express or implied, including but not limited to accuracy, completeness, reliability, merchantability, or fitness for a particular purpose.

8.2 Ayekart Retail does not warrant that the Website will be uninterrupted, secure, error-free, or free of viruses or other harmful components.

8.3 While reasonable efforts are made to ensure accuracy of the information, Ayekart Retail expressly disclaims any liability for errors, omissions, or misstatements on the Website.

9. LIMITATION OF LIABILITY

9.1 To the fullest extent permitted by applicable law, Ayekart Retail, its directors, officers, employees, affiliates, or agents shall not be liable for any loss, injury, damage, liability, or expense of any kind, whether direct, indirect, incidental, consequential, or punitive, arising out of or in connection with your access to or use of the Website.

9.2 Without limiting the foregoing, Ayekart Retail shall not be responsible for any:

  • Technical failures or disruptions;
  • Data loss or unauthorized access;
  • Errors or inaccuracies in Website content;
  • Reliance on any information displayed on the Website; or
  • Acts or omissions of third-party service providers.
10. INDEMNITY

You agree to indemnify, defend, and hold harmless Ayekart Retail, its affiliates, officers, directors, employees, agents, and licensors from and against any and all losses, liabilities, damages, claims, costs, and expenses (including reasonable legal fees) arising out of or in connection with:

  • Your violation of these Terms;
  • Misuse of the Website or any Content;
  • Breach of applicable laws or third-party rights.
11. TERMINATION OF ACCESS

Ayekart Retail reserves the right, without prior notice and at its sole discretion, to restrict, suspend, or terminate your access to the Website or any portion thereof, if it believes that your conduct violates these Terms or is otherwise harmful to the Website or its users.

Such termination shall not affect any rights or obligations that have accrued prior to termination.

12. GOVERNING LAW AND JURISDICTION

These Terms shall be governed by and construed in accordance with the laws of India, without regard to conflict of law principles. The courts at "Mumbai, India" shall have exclusive jurisdiction over any dispute, claim, or controversy arising out of or relating to these Terms or the use of the Website.

13. MISCELLANEOUS

13.1 Severability: If any provision of these Terms is found to be invalid or unenforceable, such provision shall be severed, and the remainder shall continue in full force and effect.

13.2 No Waiver: Failure by Ayekart Retail to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.

13.3 Entire Agreement: These Terms, together with the Privacy Policy, constitute the entire agreement between you and Ayekart Retail with respect to the use of the Website.

13.4 Assignment: You shall not assign or transfer any rights or obligations under these Terms without the prior written consent of Ayekart Retail.

14. Contact Information

For any queries, concerns, or notices regarding these Terms or your use of the Website, you may contact:

Ayekart Retail Private Limited
Corporate Office: 401, 402, 4th Floor, Shah Trade Centre, Rani Sati Marg, Near Western Express Highway, Malad (East), Mumbai - 400097.
Branch Office: 13, Giriraj Nagar, Gram Goliyawas, Mansarovar, Sanganer, Jaipur, Rajasthan - 302020.
Email: customercare@ayekart.com
Phone: +91 99877 22758

Last Updated: 19-12-2025